I had lunch today with a long time colleague and friend in the health care tech business. She works for a company recently acquired and had some stories about working with the new management.
This got us around to musing about executives, yes, male, and a personality trait we have both run into many, many times. This is the trait of “must be handled carefully” and I’d call it epidemic if I weren’t pretty sure this trait has been around forever.
Why, you say, should a senior executive with lots of power (and lots of compensation) need to be “handled” by subordinates? Gosh, you tell me.
The handling rules center around preserving his status, never making him look bad, inviting him to meetings that he routinely snubs or, worse, joins late and disrupts or sidetracks the discussion, couching all disagreements in the soft cocoon of words like “I am probably off base here, but…” The handling includes chasing him down for decisions, but of course nicely and respectfully no matter how late, how urgent, or how many times you’ve been put off because he is “too busy” and “too important” to address the issue.
The handling includes moving meeting times because “He’s just landing” or “He’ll join later” (rarely does, and never apologizes for the commotion he’s caused). The handling includes smiling sweetly when he lectures or rants based on his lack of understanding of basic facts. The handling includes huddling in the hallway with colleagues to come up with “how” to present bad news or news that conflicts with his beliefs.
There are a host of ethical, political, and emotional reasons why this behavior is dumb. But it’s the cost to the organization that is especially maddening–where are the hard-nosed cost hawks when you need them? Calculate the difference in prep time between outlining the facts and recommendations in a few bullet points versus figuring out how and when to gently introduce the concept that the executive is or is probably wrong. Calculate the time spent in meetings where a decision isn’t made, freezing action while the “too busy” executive tries to find time to make up his mind. Calculate the wear and tear on subordinates who must guard against speaking the truth, or even against raising a controversial idea.
Dear executives, GROW UP. Act like a person with a brain who is aware there are other persons in the world, also with brains. Stop being such a baby. Surely your ego is strong enough to take a little blunt talk and a little disagreement, and if you cannot defend your ideas, maybe they’re indefensible.